1. Your Account & Orders
How do I create an account on Naulo Koseli?
A: To create an account on Naulo Koseli, go to the website and click on the “Sign Up” button located in the top right corner. Enter your email address, name, and other required information, and create a password. Click on “Create Account” to complete the process.
How can I track my order on Naulo Koseli?
A: You can easily contact us viber/whatsapp: +977 9808078882 or instagram: naulo.koseli or facebook : naulokoseli to know your order status.
How do I cancel my order on Naulo Koseli?
A: To cancel your order on Naulo Koseli, please contact us via whatsapp/viber: +977 9808078882 or via our social media and inform about your order.
Can I change the shipping address for my order on Naulo Koseli?
A: If your order has not been shipped yet, you can change the shipping address by contacting our customer care and also via social media message.
How can I return a product on Naulo Koseli?
A: Naulo Koseli does not accept returns unless the product is damaged or defective. In such cases, you can request an exchange by contacting customer service within 24 hours of receiving the product.
2. Payments
At Naulo Koseli, we offer multiple payment options to make your shopping experience more convenient. You can make payments through eSewa, Mastercard, Visa, and we also offer Cash on Delivery (COD) option. Customised Gifts requires customer to pay half or full amount beforehand in order to process the order. Can you confirm if my transaction is secure while we order online?
Your payment information and privacy will be safe and secure while ordering online with us. We do not store any of your CC information. This is handled by very reputed banks in Nepal in secure environment. You can place your order online with confidence.
3. Delivery Time
At Naulo Koseli, we understand that timely delivery is important to you. That’s why we strive to deliver your gifts as soon as possible. For cakes and a select few gifts, we offer same-day delivery within Kathmandu Valley. For normal gifts, you can expect delivery within 1-2 days of placing your order. However, for personalised gifts, the delivery time may vary depending on the type of gift and the amount of personalisation required. Typically, personalised gifts take between 2 days to 1 week to be delivered. The estimated delivery time for each gift option will be provided to you at the time of purchase. Please note that delivery times may be affected by factors such as weather conditions, traffic, and other unforeseen circumstances.
4. Return and Exchange Policy
Naulo Koseli does not accept returns unless the product is damaged. In case of any damage or fault, we do offer an exchange for the product.
5. Delivery Location List (A-Z) :
Amargadhi, Amuwa, Anbukhaireni, Arunkhola, Arya Bhanjyang, Attariya, Baglung, Baletaxar, Banepa, Baniyani, Bansgadhi, Bardaghat, Bardibas, Bauniya, Belauri, Belbari, Beldangi, Beltar Basaha, Beni, Besishahar, Bhadrapur, Bhairahawa, Bhajani, Bhaluwang, Bhimad, Bhojpur, Bhurigaun, Bijuwar, Biratchowk, Biratnagar, Birgunj, Birtamod, Budhabare, Burtibang, Butwal, Chabahil, Chainpur Bajhang, Chainpur Sankhuwasab, Chame, Chandranigahapur, Chandrauta, Charikot, Chatara, Chaumala, Chautara, Chinchu, Chisapani, Chitwan, Chormara, Dailekh Bazaar, Daldale, Damak, Daman, Damauli, Darchula Khalanga, Dhading Besi, Dhakdai, Dhalkebar, Dhangadhi, Dhankuta Bazaar, Dharan, Dhulabari, Dhulikhel, Dhunche, Diktel, Dipayal Silgadhi, Dudhauli, Duhabi, Dulegauda, Dumkibas, Dumre, Dunai, Fattepur, Fikkal, Gaidakot, Gaighat, Galkot, Galyang, Gamgadhi, Gaur, Gauradaha, Gauriganj, Gaushala, Ghorahi, Golbazar, Gopetar, Gopigunj Jamuniya, Gorkha, Gothapani, Gulariya, Hariwon, Hemja, Hetauda, Hile, Ilam, Inaruwa, Itahari, Jajarkot Khalanga, Jaleshwor, Janakpur, Jhalari, Jhapa, Jiri, Jogikuti, Jomsom, Jumla, Kakarbhitta, Kalabanjar, Kalaiya, Kalanki, Kanchibajar, Katari, Kawasoti, Khandbari, Khudunabari, Kohalpur, Kotihawa, Krishnanagar, Kushma, Lahan, Lalbandi, Lamahi, Lamki, Lekhnath, Letang, Liwang, Lukla, Lumbini, Madhumalla, Mahendranagar, Malangwa, Malekhu, Manahari, Mangalbare, Manigram, Manma, Manthali, Martadi, Masuriya, Melamchi, Motipur, Murgiya, Musikot, Myanglung, Namche Bazaar, Naya Buspark, Nepalganj, Nepal tar Bazaar, New Road, Nijgadh, Okhaldhunga, Palpa, Palungtar, Panauti, Panchkhal, Parasi, Pashupatinagar, Pathari, Pharping, Pharsatikar, Phedikhola, Phidim, Pokhara, Punarbas, Putalibazar, Rajahar, Rajapur, Rajbiraj, Rajgadh, Rampur, Rangeli, Ranke, Ridi, Rukumkot, Rupnagar, Sakuwa Mahendranagar, Salleri, Salyan Khalanga, Sandhikharka, Sanfebagar, Shaktikhor, Shantipur, Sharanamati, Shree Antu, Sidhuwa, Simara, Simikot, Sindhuli, Siraha, Sukkhad, Sunawal, Sundarbazar, Surkhet, Surunga, Tamghas, Tamnagar, Tandi, Taplejung, Taulihawa, Terhathum Basantapur, Tikapur, Tinkune, Trishuli, Tulsipur, Urlabari, Waling.